London 2012 Souvenir Photos - Customer Service

Case Study: London 2012 Souvenir Photos detailing the total solution provide at the Olympic Park


Were you a visitor to the Olympic Park and need help with your photos? If so then please read the details below or check our Help and Advice page.

Souvenir Photos at London 2012.jpgPictureworks (now Image Insight) at London 2012
Pictureworks Europe had four sites within the Olympic Park at Stratford in London during the Olympic and Paralympic Games producing souvenir photos with the official Torch.

Soft Copy or Digital Delivery
If you opted for the "soft-copy" option when purchasing your photos then you would have received a receipt which would have contained unique soft copy codes which enable you to download your images to your computer. Please allow 72hrs between having your photo taken and it appearing online.

Downloading your Images
Just visit the website address on your receipt and enter your unique reference code(s). You also have the option to buy additional photo products.
Note: The soft copy download facility and the ability to purchase additional products is provided by a third party and not by Pictureworks Europe.

Our Photo Locations
We have four locations: Orbit Circus (between the Orbit tower and McDonalds), World Square (opposite the Megastore), Street Market (near the Velodrome) and Park Live (next to Basketball).

Olympic Park Souvenir Photo Sites.jpg


Lost your Receipt or need to Contact Us?
If you need to contact us then either call 01329-836420 (M-F 9am-5:30pm) or you may contact us using our Online Contact Form. If you have lost your receipt then we may still be able to help you.

Take a look at our Frequently Asked Questions or contact us.